Student Services

I just got back from buying some paint brushes at a home improvement center. They have a new (to me) policy of just leaving all the shopping carts in the collection areas in the parking lot and having the customers bring them in as needed. While this seems unwise from a sales standpoint, it hit me as a very poor level of customer service. Is it efficient? Well, yes. But somehow my doing work before I even step in the store put a very bad taste in my mouth.

In school, it is easy to fall into patterns and systems that are defensible fiscally or on practicality grounds. Still, if student and parent services are actually our goal, "customer" service in our school and classrooms can at least attempt to take into account the perception that those parents and students have of what we do as a school.